GM Operations - Engineering/Infrastructure/Trading

HRBS Global; Karachi Division; On-site; PKR 12,000,000 - 18,000,000; Full time

Job summary

HRBS Global is seeking a GM Operations / COO to lead overall operational execution across Finance, HR, Sales, Procurement, Logistics, IT, Warehouse and Branch Operations. You will drive growth, profitability, efficiency and customer satisfaction, coordinating cross-functional teams to deliver on strategic goals.

The role requires extensive experience in import, distribution, HVAC, Fire Fighting, Plumbing or Solar sectors, with a track record of building high-performance teams and robust internal

Qualifications

• MBA / CA / ACCA / ACMA / Engineering or equivalent
• 15+ years of progressive management experience
• 5+ years in senior leadership
• Experience in import, distribution, HVAC, Fire Fighting, Plumbing or Solar preferred

Responsibilities

• Strategic: Develop and execute business strategy, drive revenue/profitability growth, review performance and lead improvement initiatives.
• Operational: Ensure smooth cross-departmental functioning, improve productivity and controls, ensure timely delivery on customer/business commitments.
• Management: Lead department heads, monitor targets, build an accountable, performance-driven culture.
• Functional: Oversee Finance & Accounts, HR & Administration, Sales & Marketing, Import & Procurement, Logistics & Distribution, IT, Warehouse & Inventory, Branch Operations.
• Leadership & Strategic Responsibilities: Lead department heads, build a performance culture, support business expansion, and develop management capability and succession planning.
• Risk Management & Internal Controls: Manage financial, operational and supply chain risks; enforce SOPs and policies; ensure regulatory compliance; protect company assets and reputation; coordinate audits.

Skills

Leadership

Strategic thinking

Communication

Negotiation

Multi-departmental management

Problem-solving

Change management

Education

MBA / CA / ACCA / ACMA / Engineering or equivalent

Tools

ERP/MIS

Job description

Reports To:

Chief Executive Officer (CEO)

Industry:

Import, Distribution & Project Sales – HVAC, Fire Fighting, Plumbing, Solar & Renewable Energy Products, and Related Engineering Products

Position Summary

The GM Operations / COO leads overall operational execution and performance across the business, ensuring effective coordination of Finance, HR, Sales, Procurement, Logistics, IT, Warehouse and Branch Operations — while driving growth, profitability, efficiency and customer satisfaction.

Reporting Relationships

Scope of Responsibility

• Overall business operations and departmental coordination
• Financial planning, budgeting and working capital management
• Sales growth, customer relationships and market development
• Import, procurement and supply chain management
• Logistics, warehouse and inventory control
• IT systems, ERP, MIS and process improvement
• Branch operations and service standards

Key Responsibilities

• Strategic: Develop and execute business strategy, drive revenue/profitability growth, review performance and lead improvement initiatives.
• Operational: Ensure smooth cross-departmental functioning, improve productivity and controls, ensure timely delivery on customer/business commitments.
• Management: Lead department heads, monitor targets, build an accountable, performance-driven culture.

Functional Responsibilities

• Finance & Accounts: Budgeting, profitability, cash flow, cost control, audit and statutory compliance
• HR & Administration: Manpower planning, recruitment, training, HR policy and performance management
• Sales & Marketing: Sales strategy, dealer network, project sales, customer satisfaction
• Import & Procurement: Supplier management, import scheduling, landed cost, regulatory compliance
• Logistics & Distribution: Timely, cost-effective delivery; cross-functional coordination
• IT: ERP/MIS utilization, automation, digital transformation, data security
• Warehouse & Inventory: Stock accuracy, storage efficiency, control of slow-moving/obsolete stock
• Branch Operations: Performance, expenses, service standards, policy compliance

Leadership & Strategic Responsibilities

Lead department heads, build a performance culture, support business expansion, and develop management capability and succession planning.

Risk Management & Internal Controls

Manage financial, operational and supply chain risks; enforce SOPs and policies; ensure regulatory compliance; protect company assets and reputation; coordinate audits.

Key Performance Indicators (KPIs)

• Sales & profitability growth
• Operational efficiency & cost optimization
• Working capital & inventory management
• Supply chain reliability
• Customer satisfaction
• Departmental/employee productivity

Qualifications & Experience

• MBA / CA / ACCA / ACMA / Engineering or equivalent
• 15+ years of progressive management experience
• 5+ years in senior leadership
• Experience in import, distribution, HVAC, Fire Fighting, Plumbing or Solar preferred

Skills & Competencies

• Leadership & team management
• Strategic thinking & decision-making
• Communication & negotiation
• Multi-departmental management
• Problem-solving & change management

Authority & Success Measures

Authority: Directs department operations, recommends strategy/budgets to CEO/Board, ensures corrective action on performance gaps.

Success Measures: Business growth & profitability, operational/cost efficiency, customer satisfaction, team development, effective SOP implementation.