Fraud & Risk Investigator

ibex; Islamabad; On-site; PKR 600,000 - 1,200,000; Full time

Job summary

ibex is seeking a Fraud and Risk Agent to monitor and review real-time transactions for unusual activity, investigate potential fraud, and collaborate with multiple teams to strengthen prevention. You will analyze fraud trends, help develop rules and strategies, escalate high-impact cases, and prepare accurate reports on incidents and risk.

Knowledge of KYC/AML, fraud detection tools, and strong written and verbal communication are essential; willingness to work flexible hours, including

Qualifications

• 0-1 years of experience in fraud detection, risk management, payments, or a related field (preferably fintech).
• Strong analytical and investigative skills with attention to detail.
• Familiarity with fraud detection tools and Salesforce.
• Understanding of regulatory requirements such as KYC/AML.
• Ability to think critically and work efficiently in a fast-paced, high-growth environment.
• Excellent written and verbal communication skills.
• Willingness to work flexible hours, including weekends or holidays if needed.

Responsibilities

• Monitor real-time transactions for suspicious or high-risk activity using internal and third-party tools.
• Investigate cases of potential fraud, account takeovers, identity theft, chargebacks, or other suspicious activity.
• Analyze fraud trends and contribute to the development of rules and strategies to prevent financial loss.
• Escalate complex or high-impact cases to senior risk analysts or internal teams.
• Collaborate with customer support, compliance, engineering, and legal teams to improve processes and reduce fraud.
• Prepare accurate and timely reports on fraud incidents, resolutions, and risk trends.
• Maintain up-to-date knowledge of fraud typologies, regulations (e.g., KYC, AML), and industry best practices.
• Respond to requests from payment processors or financial institutions related to fraud or disputes.
• Recommend improvements to policies, workflows, and automation tools.

Skills

Analytical skills

Investigative skills

Fraud tools

KYC/AML knowledge

Communication skills

Critical thinking

Flexible hours

Tools

Salesforce

Job description

ibex is seeking a Fraud and Risk Agent to monitor and review real-time transactions for unusual activity, investigate potential fraud, and collaborate with multiple teams to strengthen prevention. You will analyze fraud trends, help develop rules and strategies, escalate high-impact cases, and prepare accurate reports on incidents and risk.

Knowledge of KYC/AML, fraud detection tools, and strong written and verbal communication are essential; willingness to work flexible hours, including