Fraud and Risk Agent

ibex. Pakistan; Islamabad; On-site; PKR 420,000 - 720,000; Full time

Job summary

ibex. Pakistan is seeking a Fraud and Risk Agent to monitor and review transactions for unusual or suspicious activity. You will investigate potential fraud and collaborate with teams to prevent future issues.

The role requires 0–1 year of fraud/risk exposure, strong analytical skills, knowledge of KYC/AML, and excellent communication. You will work with payment processors and internal stakeholders to enhance controls and reporting, with flexible hours including weekends if needed.

Qualifications

• 0-1 years experience in fraud detection, risk management, payments, or related field.
• Strong analytical and investigative skills with attention to detail.
• Familiarity with fraud detection tools and Salesforce.
• Understanding of KYC/AML regulations.
• Ability to work in a fast-paced, high-growth environment.
• Excellent written and verbal communication skills.
• Willingness to work flexible hours, including weekends or holidays.

Responsibilities

• Monitor real-time transactions for suspicious or high-risk activity using internal and third-party tools.
• Investigate cases of potential fraud, account takeovers, identity theft, chargebacks, or other suspicious activity.
• Analyze fraud trends and contribute to the development of rules and strategies to prevent financial loss.
• Escalate complex or high-impact cases to senior risk analysts or internal teams.
• Collaborate with customer support, compliance, engineering, and legal teams to improve processes and reduce fraud.
• Prepare accurate and timely reports on fraud incidents, resolutions, and risk trends.
• Maintain up-to-date knowledge of fraud typologies, regulations (e.g., KYC, AML), and industry best practices.
• Respond to requests from payment processors or financial institutions related to fraud or disputes.
• Recommend improvements to policies, workflows, and automation tools.

Skills

Analytical thinking

Investigative skills

Fraud detection

KYC/AML understanding

Communication

Time flexibility

Team collaboration

Tools

Salesforce

Job description

We are looking for a Fraud and Risk Agent to help monitor and review transactions for unusual or suspicious activity. You will investigate possible fraud, work with other teams to solve problems, and help improve how we prevent future issues.

Qualifications

• 0-1 years of experience in fraud detection, risk management, payments, or a related field (preferably in fintech, banking, or e-commerce)
• Strong analytical and investigative skills with attention to detail
• Familiarity with fraud detection tools and/or internal case management systems (e.g, Salesforce)
• Understanding of regulatory requirements such as KYC/AML
• Ability to think critically and work efficiently in a fast-paced, high-growth environment
• Excellent written and verbal communication skills
• Willingness to work flexible hours, including weekends or holidays if needed

Responsibilities

• Monitor real-time transactions for suspicious or high-risk activity using internal and third-party tools
• Investigate cases of potential fraud, account takeovers, identity theft, chargebacks, or other suspicious activity
• Analyze fraud trends and contribute to the development of rules and strategies to prevent financial loss
• Escalate complex or high-impact cases to senior risk analysts or internal teams
• Collaborate with customer support, compliance, engineering, and legal teams to improve processes and reduce fraud
• Prepare accurate and timely reports on fraud incidents, resolutions, and risk trends
• Maintain up-to-date knowledge of fraud typologies, regulations (e.g., KYC, AML), and industry best practices
• Respond to requests from payment processors or financial institutions related to fraud or disputes
• Recommend improvements to policies, workflows, and automation tools