Fintech Social Media & Community Manager

Mahaana (YC W22); Karachi Division; On-site; PKR 1,674,000 - 2,790,000; Full time

Job summary

Mahaana is seeking a Social Media and Community Manager to be the voice of our brand across all social platforms, creating engaging content, building a thriving community, and responding to customers in real time.

You will manage 60+ posts monthly, monitor comments, DMs, and mentions within 2 hours, and collaborate with influencers to drive growth and authentic engagement.

Fluency in English and Urdu social media culture, Canva skills, and a background in fintech are highly valued.

Qualifications

• 3–5 years of social media management experience.
• Expert knowledge of all major platforms (Instagram, Facebook, TikTok, LinkedIn, Twitter).
• Strong copywriting with ability to adapt tone for different platforms.
• Fluency in English and Urdu social media culture.
• Basic graphic design skills; Canva proficiency required.
• High emotional intelligence for community management and conflict resolution.
• Understanding of social media algorithms and platform best practices.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Create and publish 60+ social media posts monthly across all platforms.
• Monitor and respond to ALL comments, DMs, and mentions within 2 hours
• Manage platform-specific content (Instagram carousels, TikTok videos, LinkedIn posts, Twitter threads)
• Execute trend-jacking strategy, especially for TikTok and Instagram Reels
• Build and moderate community platforms (WhatsApp groups, Telegram channels)
• Coordinate with influencers and manage ongoing partnerships
• Collect and surface user-generated content (testimonials, success stories)
• Track social media metrics and provide weekly performance reports
• Manage social media crisis response and sentiment monitoring
• Collaborate with content creator on video distribution strategy

Skills

3-5 years of social media management

Expert knowledge of all major platform

Strong copywriting

Fluency in English and Urdu

Canva basic design

Emotional intelligence

Algorithms understanding

Flexible hours

Job description

Mahaana is seeking a Social Media and Community Manager to be the voice of our brand across all social platforms, creating engaging content, building a thriving community, and responding to customers in real time.

You will manage 60+ posts monthly, monitor comments, DMs, and mentions within 2 hours, and collaborate with influencers to drive growth and authentic engagement.

Fluency in English and Urdu social media culture, Canva skills, and a background in fintech are highly valued.