FinTech Payments Operations Specialist

ACE MONEY TRANSFER LIMITED; Pakistan; On-site; PKR 600,000 - 900,000; Full time

Job summary

ACE Money Transfer Limited is seeking an Operations Officer to support day-to-day control of our payment and financial services. This is a hands-on role involving monitoring activities, data checks, and coordinating with internal teams to keep operations running smoothly.

You will maintain trackers, chase outstanding items, monitor SLA deadlines, and help produce daily, weekly, and monthly reports. The role requires strong attention to detail, proactive investigation, and clear communication to

Qualifications

• Graduation from a recognized institution.
• Comfortable working with Excel, reports, internal systems, tickets, and transaction data.
• Able to manage multiple tasks and collaborate with different teams simultaneously.
• Strong accuracy and attention to detail.
• Demonstrates persistence, ownership, and accountability.
• Excellent communication and follow-up skills.
• Proactive approach to monitoring and investigating operational issues.
• Not a purely administrative role—requires active monitoring, investigation, coordination, and ownership of issues.

Responsibilities

• Review daily operational queues and identify pending, failed, rejected, overdue, or exceptional items.
• Check transactions, customer/account information, tickets, and system records to identify discrepancies.
• Follow up with the relevant team when action is needed from multiple departments.
• Maintain trackers showing issue, responsible team, status, action, and follow-up date.
• Chase outstanding items until resolved or escalated.
• Monitor SLA deadlines and flag breaches.
• Prepare and update daily, weekly, and monthly Operations reports.
• Perform data checks to ensure reports and records are accurate.
• Investigate operational issues using system information and audit trails.
• Escalate unresolved issues with relevant facts and evidence.
• Support operational testing and UAT when new features or processes are introduced.
• Identify recurring problems and highlight opportunities to automate manual processes.
• Maintain clear documentation of actions taken and updates received.

Skills

Excel

Data accuracy

Attention to detail

Communication

Follow-up

Multi-tasking

Ownership

Education

Graduation

Tools

Internal systems

Ticketing system

Job description

ACE Money Transfer Limited is seeking an Operations Officer to support day-to-day control of our payment and financial services. This is a hands-on role involving monitoring activities, data checks, and coordinating with internal teams to keep operations running smoothly.

You will maintain trackers, chase outstanding items, monitor SLA deadlines, and help produce daily, weekly, and monthly reports. The role requires strong attention to detail, proactive investigation, and clear communication to