Expert Channel Operations & Automation - JazzCash - Mat Cover

PMCL-JAZZ; Pakistan; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading digital financial services provider in Pakistan is seeking an Expert Channel Operations & Automation to optimize and manage operational processes. This role requires strong analytical skills, a relevant degree, and proficiency in data analytics tools. Candidates should have experience resolving operational challenges and managing reporting for agents and merchants, contributing to transformational successes in a digital economy.

Qualifications

• Bachelor’s degree in a relevant field.
• 3–4 years of relevant experience in data analytics and operations.
• Strong analytical and problem-solving skills.

Responsibilities

• Coordinate with the bank on operations and issue resolution.
• Maintain and monitor agent/merchant accounts.
• Prepare and maintain periodic reports on operations.

Skills

Data analytics

Problem-solving

Communication skills

Attention to detail

MS Excel proficiency

Education

Bachelor’s degree in Business, Economics, Computer Science, Data Analytics, Statistics, or related field

Tools

SQL

Power BI

Tableau

QlikView

Job description

Job Information

Job Title: Expert Channel Operations & Automation
Level: Mat Cover
Location: Lahore
Duration : 6th Months
Last date to Apply: 11/11/2025

What is an Expert Channel Operations & Automation?

Expert Channel Operations & Automation refers to a specialized function focused on optimizing, managing, and streamlining end-to-end operational processes within a distribution or digital financial services channel. It ensures that all activities—from agent onboarding and transaction management to issue resolution and performance monitoring—are executed efficiently through standardized procedures and automated systems. This function plays a critical role in driving operational excellence, reducing manual interventions, and enhancing accuracy and speed across business processes. By leveraging automation tools, data analytics, and process optimization techniques, Expert Channel Operations & Automation helps improve service quality, ensure compliance, and enable seamless collaboration between field teams, technical units, and partner institutions.

What does Expert Channel Operations & Automation do?

• Coordinate with the bank on agent and merchant operations, issue resolution, and process alignment.
• Provide support in addressing agent, merchant, and operational challenges in a timely and efficient manner.
• Maintain and monitor agent/merchant accounts, including status changes, reporting, and record accuracy.
• Coordinate with Jazz GSM for the resolution of operational and network-related issues.
• Manage B2B operations, ensuring smooth processing and resolution of partner-related activities.
• Handle the whitelisting of Agent Applications, ensuring compliance with internal security and operational protocols.
• Resolve BVS (Biometric Verification System)–related issues in collaboration with technical and field support teams.
• Resolve disputes raised by agents and merchants, ensuring fair and timely resolutions in line with company policies.
• Prepare and maintain periodic reports on agent and merchant operations to support performance tracking and decision-making.
• Ensure timely escalation and follow-up of issues until closure.

JazzCash is an equal opportunity employer.

We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Why Join JazzCash?

As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.

Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.

This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success.

Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Requirements

• Bachelor’s degree in Business, Economics, Computer Science, Data Analytics, Statistics, or related field.
• 3–4 years of relevant experience in data analytics, operations & problem solving.
• Strong analytical and problem-solving skills.
• Proficiency in MS Excel (advanced functions, pivot tables, lookups, etc.) and PowerPoint.
• Hands‑on experience with SQL and BI tools (e.g., Power BI, Tableau, QlikView, etc.).
• Ability to manage large datasets, with attention to detail and accuracy.
• Strong communication and presentation skills.
• Ability to work under pressure and meet tight deadlines.