Experience Center Lead – Customer Experience

PMCL-JAZZ; Pakistan; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading telecommunications company in Pakistan is seeking a Commercial Experience Executive to enhance customer interactions and manage service experiences at the center. The ideal candidate will have excellent communication skills, sales expertise, and knowledge of customer management systems. This role involves ensuring customer satisfaction and achieving service KPIs in a dynamic environment.

Benefits

Equal opportunity employer

Continuous learning and development

Qualifications

• An excellent communication skills and interpersonal skills.
• Stakeholder management & effective communication skills.
• Hands on with Microsoft office and communicating through emails.

Responsibilities

• Welcomes, guides and manages walk–in from the floor greeting.
• Handles customer queries and improves experience.
• Ensures to achieve assigned monthly KPIs.

Skills

Excellent communication skills

Stakeholder management

Sales expertise

Customer management system expertise

Microsoft Office proficiency

Job description

A leading telecommunications company in Pakistan is seeking a Commercial Experience Executive to enhance customer interactions and manage service experiences at the center. The ideal candidate will have excellent communication skills, sales expertise, and knowledge of customer management systems. This role involves ensuring customer satisfaction and achieving service KPIs in a dynamic environment.