Enterprise Onboarding Lead

Flipdish Limited; Karachi Division; On-site; PKR 2,009,000 - 3,571,000; Full time

Benefits offered by this job

24 days annual leave

Company-provided transport

Team meet-ups and events

Job summary

Flipdish is seeking an experienced onboarding professional to join the Onboarding team in Karachi, guiding enterprise and high-value customers from kickoff to successful go-live. You’ll manage a busy portfolio, coordinate with Commercial, Product, Engineering, Support, and Customer Success, and translate requirements into clear updates while proactively mitigating risks.

You’ll thrive with a structured, milestone-driven approach, ownership mindset, and ability to operate calmly under pressure in

Qualifications

• Background in onboarding, customer success, or customer support.
• Experience running structured, milestone-driven processes with defined endpoints.
• Experience managing a large, concurrent portfolio (5+ accounts) in SaaS/hospitality/retail tech.

Responsibilities

• Own the end-to-end onboarding process for enterprise/high-value customers, from handover to go-live.
• Manage a concurrent portfolio of onboardings with milestones, dependencies, risks, and follow-ups.
• Act as the main day-to-day contact for customers during onboarding, setting expectations and maintaining clear communication under pressure.
• Coordinate with Commercial, Product, Engineering, Support, and Customer Success to unblock issues and keep rollouts moving.
• Translate technical/operational requirements into clear customer-facing updates and vice versa for internal context.
• Identify risks early, escalate appropriately, and drive recovery plans when timelines or outcomes are at risk.
• Build and follow structured onboarding processes, playbooks, and tracking systems to improve consistency across accounts.

Skills

Onboarding

Customer Success

Project Management

SaaS

Cross-functional

Account Management

Job description

Flipdish is seeking an experienced onboarding professional to join the Onboarding team in Karachi, guiding enterprise and high-value customers from kickoff to successful go-live. You’ll manage a busy portfolio, coordinate with Commercial, Product, Engineering, Support, and Customer Success, and translate requirements into clear updates while proactively mitigating risks.

You’ll thrive with a structured, milestone-driven approach, ownership mindset, and ability to operate calmly under pressure in