Engagement Operations Specialist

EY; Karachi Division; On-site; PKR 446,000 - 893,000; Full time

Job summary

EY in Pakistan invites you to join as Nearshore Administrative Assistant (AA). You will support engagement teams across EY by providing administrative, financial, and operational support for client engagements, working closely with Partners and Managers to maintain engagement systems and assist with billing and compliance.

This role emphasizes attention to detail, stakeholder management, and strong MS Office skills.

Qualifications

• Bachelor's degree in a related field (Business Administration, Accounting, Finance, or Management).
• 1–3 years of experience in an administrative, operations, project coordination, or professional services support role.
• Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint.
• Ability to work effectively with multiple stakeholders and meet deadlines.

Responsibilities

• Maintain and update client, engagement, and resourcing databases and reporting tools.
• Support engagement teams with engagement letters, SoWs, reporting, and day-to-day coordination.
• Assist with quality and risk management processes, including client acceptance, compliance documentation, and archiving requirements.
• Manage billing administration, invoice processing, client portal uploads, purchase order follow-up, and fee tracking.
• Act as a key contact for client administrative requests, including vendor registration, bank confirmations, and statements of account.
• Collaborate with engagement teams, finance, and other support functions to ensure timely and accurate service delivery.
• Provide ad hoc administrative and operational support as required.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Stakeholder management

Team collaboration

Multitasking

Problem solving

Education

Bachelor's degree in Business Administration, Accounting, Finance, Management

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

EY in Pakistan invites you to join as Nearshore Administrative Assistant (AA). You will support engagement teams across EY by providing administrative, financial, and operational support for client engagements, working closely with Partners and Managers to maintain engagement systems and assist with billing and compliance.

This role emphasizes attention to detail, stakeholder management, and strong MS Office skills.