E-commerce Product Listing and Customer Support Specialist - TJ / 1893621

Recruit AI; Pakistan; Remote; PKR 9,685,000 - 16,602,000; Full time

Job summary

Homitag is seeking a detail-oriented E-commerce Product Listing and Customer Support Specialist for a REMOTE role. You will manage Temu listings, optimize product details, and provide fast, friendly customer support to keep ratings high.

Responsibilities include keyword research, compliance checks, image coordination with designers, and handling order issues per platform policy. Experience on Temu Seller Center is essential.

Qualifications

• Proven experience listing and managing products on Temu.
• Experience on Temu Seller Center and promotion tools is a plus.
• Strong written English; detail-oriented and organized.

Responsibilities

• Create, upload, and optimize product listings on Temu, including titles, descriptions, and specifications.
• Research keywords and competitor listings to improve search visibility and conversion.
• Ensure listings follow Temu policies and category rules.

Skills

Detail-oriented

Customer service

Strong written English

Independent worker

Tools

Temu Seller Center

Excel/Google Sheets

Job description

Our client Homitag is looking for a E-commerce Product Listing and Customer Support Specialist in REMOTE. We're looking for a detail-oriented specialist with hands-on Temu Seller Center experience to manage our product listings and give customers fast, friendly support. You'll keep listings accurate and compliant, keep stock and pricing current, and protect our store rating through excellent service.

Key Responsibilities

• Create, upload, and optimize product listings on Temu, including titles, descriptions AND specifications,
• Research keywords and competitor listings to improve search visibility and conversion.
• Make sure all listings follow Temu's policies, category rules, and compliance requirements.
• Coordinate with the designer to upload product images, infographics, and promotional visuals.
• Monitor and update pricing, inventory levels, and stock availability.
• Track listing performance (views, conversion, sales) and suggest improvements.
• Respond to customer messages promptly and professionally, within Temu's response-time standards.
• Handle order issues, returns, refunds, and disputes according to store and platform policy.
• Monitor product reviews and ratings, and flag recurring complaints or quality issues to management.
• Work with the fulfillment team to resolve shipping delays and tracking problems.

Requirements

• Proven experience listing and managing products on Temu (Amazon, Shein, AliExpress, or TikTok Shop experience is a plus).
• Customer service experience, preferably in e-commerce.
• Solid understanding of Temu Seller Center, policies, and promotion tools.
• Strong written English; additional languages are a plus.
• Good organization and attention to detail.
• Basic Excel / Google Sheets skills for bulk uploads and inventory tracking.
• Able to work independently and meet deadlines.

Nice to have

• Experience with bulk listing templates.
• Basic understanding of product SEO and keyword research.
• Familiarity with Canva or basic image editing.