Dynamics 365 CRM Lead — Functional Strategy & Delivery

NorthBay Solutions LLC; Pakistan; Remote; PKR 3,500,000 - 5,500,000; Full time

Job summary

NorthBay Solutions LLC in Pakistan seeks an experienced Functional Lead to drive the design and implementation of CRM solutions using Microsoft Dynamics 365 and Power Platform. The role focuses on translating business processes into effective CRM solutions across Sales, Service, and Marketing.

You will map processes, configure Dynamics 365 modules, prepare specifications, support UAT, and deliver user training while guiding cross-functional teams throughout the CRM lifecycle.

Qualifications

• 10+ years in CRM functional consulting, business analysis, or functional leadership.
• Strong hands-on experience with Microsoft Dynamics 365 CRM and Power Platform.
• Proven ability to map processes, collect requirements, configure CRM, and document functions.

Responsibilities

• Lead business process mapping and functional design for CRM across Sales, Service, and Marketing.
• Translate business requirements into Microsoft Dynamics 365 CRM functional solutions.
• Configure and optimise Dynamics 365 modules, workflows, business rules, forms, views, and processes.
• Collaborate with stakeholders to understand requirements, identify improvements, and drive CRM adoption.
• Prepare functional specifications, process documentation, configuration docs, and user guides.
• Support solution testing, validation, and user acceptance activities.
• Deliver user training and knowledge-transfer sessions for business users and stakeholders.
• Provide functional guidance to technical and implementation teams throughout the CRM lifecycle.
• Ensure solutions align with CRM best practices, business objectives, and user experience expectations.

Skills

CRM

Functional leadership

Business analysis

Stakeholder management

Requirements gathering

Dynamics 365

Power Platform

Tools

Dynamics 365 CRM

Power Platform

Job description

NorthBay Solutions LLC in Pakistan seeks an experienced Functional Lead to drive the design and implementation of CRM solutions using Microsoft Dynamics 365 and Power Platform. The role focuses on translating business processes into effective CRM solutions across Sales, Service, and Marketing.

You will map processes, configure Dynamics 365 modules, prepare specifications, support UAT, and deliver user training while guiding cross-functional teams throughout the CRM lifecycle.