Director Operations

Kamayi; Lahore; On-site; PKR 16,939,000 - 28,233,000; Full time

Job summary

A leading recruitment and operations firm in Lahore is seeking a Director of Operations to lead and optimize core operations. This full-time, on-site role involves overseeing daily processes, managing client workflows, and leading high-performing teams to enhance service quality. The ideal candidate will have over 10 years of experience in operations and project management, with strong communication and problem-solving skills. The company offers an opportunity to shape future growth in a fast-paced environment.

Qualifications

• 10+ years of experience in operations, service delivery, project management, or related roles.
• Exceptional communication, organization, and stakeholder management skills.
• Strong expertise in operations management, process design, and workflow optimization.
• Excellent analytical and problem-solving skills with the ability to make data-driven decisions.

Responsibilities

• Oversee and improve day-to-day operations across recruitment delivery, client management, and project execution.
• Act as the primary operational contact for clients, consulting partners, and key accounts.
• Lead and supervise consulting assignments, recruitment projects, and new initiatives.
• Develop KPIs and dashboards to track operational performance.

Skills

Operations management

Project management

Service delivery

Stakeholder management

Data analysis

Team leadership

Communication

Problem-solving

Budgeting

Customer service

Education

Bachelor's or Master's degree in Business Administration, Operations Management, HR, or related fields

Job description

The Director of Operations will be responsible for leading and optimizing Kamayis core operations. This full‑time, on‑site role in Lahore will oversee daily processes, client workflows, recruitment delivery, and project execution across multiple business lines.

The ideal candidate is a structured operator who can scale systems, improve service delivery, lead high‑performing teams, and build strong client relationships. This role will directly support the Managing Director and play a central part in shaping the company'sfuture growth.

Key Responsibilities

Operational Leadership

• Oversee and improve day‑to‑day operations across recruitment delivery, client management, and project execution.
• Develop and implement scalable processes, SOPs, and operational frameworks.
• Ensure seamless coordination between internal teams, recruiters, and external clients.

Client & Relationship Management

• Act as the primary operational contact for clients, consulting partners, and key accounts.
• Build and maintain strong relationships to ensure service excellence and repeat business.
• Manage expectations, resolve escalations, and ensure timely delivery of all commitments.

Project & Delivery Management

• Lead and supervise consulting assignments, recruitment projects, and new initiatives.
• Monitor timelines, performance, and deliverables to ensure high‑quality outcomes.
• Drive cross‑functional alignment with marketing, talent acquisition, business development, and technology teams.
• Lead, mentor, and grow the operations and recruitment teams.
• Build a performance‑driven culture with clear KPIs and accountability.
• Identify skill gaps and implement training for continuous improvement.

Data, Reporting & Performance Management

• Develop KPIs and dashboards to track operational performance.
• Identify bottlenecks, analyze trends, and drive data‑backed decision‑making.
• Provide weekly and monthly performance reports to leadership.
• Manage operational budgeting, resource allocation, and cost optimization.
• Monitor operational expenses and ensure efficient utilization of resources.

Qualifications

• 10+ years of experience in operations, service delivery, project management, or related roles.
• Experience in consulting, orrecruitment at an agency levelis highly preferred.
• Exceptional communication, organization, and stakeholder management skills.
• Strong expertise in operations management, process design, and workflow optimization.
• Excellent analytical and problem‑solving skills with ability to make data‑driven decisions.
• Proven team leadership experience, ideally within a fast‑paced or service‑oriented environment.
• Demonstrated ability in budgeting, resource management, and operational planning.
• Strong client‑facing and customer service skills; experience managing enterprise clients is a plus.
• Bachelors or Masters degree in Business Administration, Operations Management, HR, or related fields.