Digital Transformation Business Analyst - AI & Automation

ibex; Lahore; In loco; PKR 1.200.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

ibex is seeking a visionary Business Analyst to drive digital transformation, optimize customer experiences, and work with Product Owners, stakeholders, and IT teams to capture evolving needs and define high-quality user stories and requirements. You will apply process modeling and testing to support agile delivery.

You will collaborate on process optimization, story mapping, and telephony integration to improve call routing, deflect volume, and drive revenue through automation.

Competenze

• Bachelor’s degree in a technology-related field or equivalent practical experience.
• 1 to 4 years of proven experience as a Business Systems Analyst or Automation Analyst.
• Experience in Agile/Scrum, SAFe, or XP with on-time delivery.
• Experience with requirements management, process mapping, and project tools such as Jira, Lucidchart, Visio, MS Project, BI or similar platforms.
• Background in BPM, Use Case creation, ROI analysis, and UAT execution.

Mansioni

• Process Audit & Optimization: End-to-end analysis of key business processes to uncover automation opportunities that improve efficiency and reduce costs.
• Requirements & Story Mapping: Scope needs, write user stories, define acceptance criteria, and refine backlogs for PI and sprint planning.
• Conversational AI & Telephony Integration: Define requirements for voicebots, chatbots, and contact center deflection using Dialogflow and related tools.
• Testing & Quality Assurance: Design and execute UAT scenarios with technical and business partners to ensure timely delivery.
• Stakeholder Management & Mentorship: Bridge between business units, developers, and support; mentor junior analysts.
• Risk & Change Management: Identify blockers, mitigate risks, and ensure alignment with business constraints.

Conoscenze

Business Analysis

Agile / Scrum

Stakeholder Management

UAT / Testing

Formazione

Bachelor's degree in technology

Strumenti

Jira

Lucidchart

Visio

MS Project

SQL

Descrizione del lavoro

ibex is seeking a visionary Business Analyst to drive digital transformation, optimize customer experiences, and work with Product Owners, stakeholders, and IT teams to capture evolving needs and define high-quality user stories and requirements. You will apply process modeling and testing to support agile delivery.

You will collaborate on process optimization, story mapping, and telephony integration to improve call routing, deflect volume, and drive revenue through automation.