Delivery Operations Team Lead-Messaging

Accenture; Hyderabad City Taluka; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A global professional services company is seeking a Delivery Operations Team Lead in Hyderabad, Sindh. This role focuses on product operations and compliance monitoring, requiring 7-11 years of experience. Candidates should have a meticulous, process-oriented mindset and strong communication skills. The position emphasizes operational efficiency and problem-solving in a dynamic environment.

Qualifications

• 7 to 11 years of experience in operations support or related fields.
• Experience with ticketing, case management, or customer support is a plus.

Responsibilities

• Analyze and solve moderately complex problems.
• Review and process product activation requests.
• Conduct routine account reviews for quality assurance.

Skills

Attention to detail

Effective written communication

Ability to work independently

Knowledge of enterprise business suites

Education

Any Graduation

Job description

Skill required

Next Generation Customer Operations - Service Desk Non-Voice Support

Designation

Delivery Operations Team Lead

Qualifications

Any Graduation

Years of Experience

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

We are looking for a meticulous and proactive Product Operations Specialist to join our team. This role involves hands‑on activation of products, program compliance monitoring, and operations support across a suite of offerings. The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep‑dive issue investigations. As a Product Operations Specialist, you will play a crucial role in managing the lifecycle of program operations—from product activations to program health reviews, scalability and profitability. You’ll ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one‑off operational deep dives that enable scalability and trust in our ecosystem. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non‑voice interactions like email, web and chat.

What are we looking for?

• Attention to detail with a process‑oriented mindset
• High level of discretion and sound judgment in handling sensitive accounts
• Effective written communication skills and documentation abilities
• Ability to work independently and manage time efficiently across multiple workflows
• Knowledge or experience of having used enterprise business suites such as Google Workspace

Skill Name Proficiency Level Manual product activation Advanced

Account review & risk flagging Proficient

Program audit & policy adherence Advanced

English language competency Master

Shareholder communications Proficient

Documentation and Justification Proficient

Experience with tools/systems used for case management, ticketing, or account review processes

Prior work in customer/user interface, product support and activation, or trust & safety domains is a plus

Roles and Responsibilities

• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• Understands the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• May require you to work in rotational shifts
• Product Activations; Manually review and process product activation requests within a defined product suite
• Validate eligibility criteria and ensure all activation guidelines are met
• Log and document all activation decisions with accuracy and compliance checks
• Program Maintenance; Conduct routine and ad‑hoc account reviews for participating non‑profits
• Identify and process account rejections, suspensions, and re‑validations based on predefined quality and fraud‑risk criteria
• Document all actions taken in internal systems and elevate questionable cases as per SOPs
• Support for Initiatives & Special Projects; Provide operational support for onboarding new programs or partners
• Participate in one‑time deep‑dive investigations into anomalies or specific request categories
• Collaborate with cross‑functional teams to execute special project deliverables tied to product operations