Delivery Operations Senior Analyst

Accenture; Hyderabad City Taluka; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A global professional services company is seeking a Delivery Operations Senior Analyst in Hyderabad. This role requires 5 to 8 years of experience and focuses on driving product adoption and managing customer relationships. The ideal candidate will possess excellent communication skills, technical aptitude, and project management abilities. Responsibilities include leading customer engagement efforts and collaborating with internal teams to ensure customer success.

Qualifications

• 5 to 8 years of experience required in a relevant field.
• Excellent customer communication and relationship-building skills.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Lead product adoption initiatives and cultivate customer relationships.
• Generate leads and manage account activities effectively.
• Collaborate with various teams to align strategies.

Skills

Customer relationship management

Technical aptitude

Excellent communication skills

Project management

Data analysis

Proficient in Microsoft Excel

Proficient in PowerPoint

CRM systems

Education

Any Graduation

Tools

Microsoft Excel

PowerPoint

CRM systems

Ticket Management systems

Job description

Skill required: Digital Inside Sales - Inside Sales

Designation: Delivery Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre‑sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

What are we looking for?

• Drive adoption of Winning Way behaviors.
• Support and drive attainment of core company metrics.
• Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team.
• Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals.
• Transform and evolve the Customer Success Management Team to align with operational strategy and goals.
• Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps.
• Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Excellent technical aptitude with the ability to analyze and decipher large amounts of customer data.
• Excellent communication skills, including issue tracking, triaging and crisis management.
• Ability to efficiently manage multiple customer projects simultaneously.
• Ability to communicate with internal and external customers and all levels of management.
• Understands how to communicate difficult/sensitive information tactfully.
• Ability to understand and manage client expectations effectively.
• Excellent verbal and interpersonal communication skills.
• Proficient in Microsoft Excel, PowerPoint, CRM systems, Ticket Management systems.
• Strong ability to effectively communicate technical information to non-technical audiences.
• Delivers informative, well-organized presentations.
• Excellent organizational skills, with the ability to meet strict deadlines.
• Must be detail-oriented and able to manage multiple projects and be customer-focused.
• Ability to interpret and follow written instructions.
• Experience in any of the following is helpful, Process Improvement, Decision Making, Managing Proc

Roles and Responsibilities

• Ensure that employees are connecting and aligning their work and goals to the Enterprise Objectives.
• Drive adoption of Winning Way behaviors.
• Support and drive attainment of core company metrics.
• Align with and ensure Customer Success Management team is aligned with goals of Chief Customer Officer and Customer Center of Excellence team.
• Work with Zone and Line of Business Owners to ensure alignment with operational strategy and goals.
• Transform and evolve the Customer Success Management Team to align with operational strategy and goals.
• Collaborate and align with Line of Business Owners, Product Managers and Product Owners on roadmap deliverables and messaging so that the Manager of CSM can train and educate the team on upcoming releases and roadmaps.
• Personally manage escalations from direct reports and follow a methodical escalation process to leadership.
• Lead the development of the relationship of the CSM team as the trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value.