Delivery Operations Lead (Voice) — Elevate Customer Experience

Accenture; Hyderabad City Taluka; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A global professional services company is seeking a Delivery Operations Team Lead in Hyderabad. You will be responsible for managing customer queries, leading small teams, and providing resolutions to customer complaints. The ideal candidate should have a graduation degree and 7 to 11 years of experience in a customer service environment. Adaptability, problem-solving skills, and agility for quick learning are key requirements for this role.

Qualifications

• 7 to 11 years of experience in relevant fields.

Responsibilities

• Analyze and solve moderately complex problems.
• Create new solutions and adapt existing methods.
• Understand strategic direction set by management.
• Interact with direct supervisor and management.
• Manage small teams and work efforts.

Education

Any Graduation

Job description

A global professional services company is seeking a Delivery Operations Team Lead in Hyderabad. You will be responsible for managing customer queries, leading small teams, and providing resolutions to customer complaints. The ideal candidate should have a graduation degree and 7 to 11 years of experience in a customer service environment. Adaptability, problem-solving skills, and agility for quick learning are key requirements for this role.