Customer Support Specialist

Leading Edge; Pakistan; On-site; PKR 8,498,000 - 12,748,000; Full time

Job summary

A logistics company in Pakistan is looking for a Customer Support Specialist to provide efficient support to clients. Responsibilities include responding to inquiries, troubleshooting platform issues, and assisting with onboarding. Strong English skills and prior experience in customer support are essential. This position requires availability during USA business hours.

Qualifications

• Fluent in English (both written and verbal).
• Prior experience in customer support, preferably in SaaS or tech platforms.
• Ability to work USA business hours.
• Strong communication and problem-solving skills.
• Tech-savvy with the ability to quickly learn and explain software features.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Troubleshoot and resolve issues related to the platform.
• Provide platform walkthroughs for customers requesting a demo.
• Assist users with onboarding and guide them through account setup.
• Maintain customer records and document interactions in the CRM system.
• Stay updated on product features and offer insights to improve the user experience.

Skills

Chat

Customer Support

User Experience

Onboarding

Software

Business English

Communication

Job description

Job Title: Customer Support Specialist
Location: onsite FB area (Based in Pakistan)
Working Hours: 6 PM 2 AM

Job Overview:
We are seeking a dedicated Customer Support Specialist to provide efficient and professional support to clients in the logistics industry. The ideal candidate will handle queries, troubleshoot issues, and maintain high customer satisfaction.

Responsibilities:

• Respond to customer inquiries via email, phone, and chat.
• Troubleshoot and resolve issues related to the platform.
• Provide platform walkthroughs for customers requesting a demo.
• Assist users with onboarding and guide them through account setup.
• Maintain customer records and document interactions in the CRM system.
• Stay updated on product features and offer insights to improve the user experience.

Requirements:

• Fluent in English (both written and verbal).
• Prior experience in customer support, preferably in SaaS or tech platforms.
• Ability to work USA business hours.
• Strong communication and problem-solving skills.

Tech-savvy with the ability to quickly learn and explain software features.

Required Skills:

Chat Customer Support User Experience Onboarding Features Customer Satisfaction Records Email Software Business English Communication