Customer Support Representative - Taxi Dispatch Operator - UK

Meta Fusion Tech; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A taxi service company in Lahore is seeking motivated Taxi Dispatch Operators. The role involves processing bookings, maintaining records, and providing customer support while working UK shifts. Ideal candidates have prior customer service experience and excellent English communication skills. Competitive salary and growth opportunities offered.

Benefits

Competitive salary package (Rs. 60,000 – Rs. 80,000 per month)

Annual performance bonuses

Paid annual and holidays

Career growth opportunities

Qualifications

• Minimum 1 year of customer service experience (UK taxi dispatch preferred).
• Excellent English communication skills (neutral or British accent).
• Willingness to work UK shifts (evening and night hours).
• Ability to work 8–12 hour shifts consistently.
• Strong multitasking, time management, and problem-solving skills.
• Professional, disciplined, and proactive attitude.

Responsibilities

• Answer inbound customer calls and process taxi bookings efficiently.
• Maintain accurate booking records and customer details.
• Communicate and coordinate with drivers for smooth operations.
• Provide excellent customer service and handle queries or complaints.
• Follow company procedures to maintain service quality.

Skills

English Communication

Customer Service

Taxi Dispatch

Call Handling

Problem Solving

Time Management

Multitasking

Computer Literacy

Team Coordination

UK Call Center Experience

Job description

Job Description

We are looking for motivated, reliable, and customer-focused professionals to join our team as Taxi Dispatch Operators (UK) in our Lahore office.

Key Responsibilities

• Answer inbound customer calls and process taxi bookings efficiently
• Maintain accurate booking records and customer details
• Communicate and coordinate with drivers for smooth operations
• Provide excellent customer service and handle queries or complaints
• Follow company procedures to maintain service quality

Requirements

• Minimum 1 year of customer service experience (UK taxi dispatch preferred)
• Excellent English communication skills (neutral or British accent)
• Willingness to work UK shifts (evening and night hours)
• Ability to work 8–12 hour shifts consistently
• Strong multitasking, time management, and problem-solving skills
• Professional, disciplined, and proactive attitude

What We Offer

• Competitive salary package (Rs. 60,000 – Rs. 80,000 per month)
• Annual performance bonuses
• Paid annual and holidays
• Career growth opportunities in a professional environment

Job Specification

• English Communication
• Customer Service
• Taxi Dispatch
• Call Handling
• Problem Solving
• Time Management
• Multitasking
• Computer Literacy
• Team Coordination
• UK Call Center Experience

Job Rewards and Benefits

• Communication
• Incentive Bonus