Customer Support Manager

247 eServices Pvt Ltd; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A customer support service provider is seeking energetic and talented individuals for a salary-based role. Responsibilities include handling customer queries, providing administrative support, and maintaining communication with clients. The ideal candidate must have excellent customer service skills and perfect English communication ability. No sales or target requirements for this position.

Qualifications

• Excellent customer service and communication skills.
• Strong data entry skills.
• Ability to solve practical problems and deal with varied situations.
• Must have perfect English communication skills.

Responsibilities

• Handling and resolving customer queries.
• Providing word and excel support to clients.
• Maintaining the general filing system.
• Responding to public inquiries and support calls.
• Developing professional relations with customers.

Skills

Fluent English

Customer Service

Data Entry

Communication

Job description

We are looking for Young, Energetic, Talented, Sharp Individuals Males & Females who can speak Fluent English confidently for Customer Support (CCR).

This is strictly a No Sales & No Target salary based job. its a fixed saleary base job. Selected candidate will make and receive calls.

Responsibilities

• Handling, resolving customer queries to their satisfaction level
• Provide word, excel and secretarial support to clients
• Receive, direct and relay telephone / email, fax and text messages
• Keeping a track of queries, incoming and outgoing calls
• Assist to admin manager in administrative task
• Comprehensive computer, Internet search and written communication skills.
• Maintain the general filing system and file all correspondence
• Respond to public inquiries, handling support calls
• Maintain and develop professional relations with the existing and new customers
• Assist the staff as requested

Job Specification

• Excellent customer service and communication skills
• Strong data entry skills
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have a perfect English communications skills.

Outsourcing/Offshoring - Rawalpindi, Pakistan