Customer Support Executive

Bells Entertainment; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading media and entertainment company in Lahore is seeking a Customer Support Executive with 1 year of experience to provide exceptional support to clients. Responsibilities include addressing inquiries, collaborating with teams for service improvements, and maintaining thorough product knowledge. Candidates should have excellent communication skills and a passion for the entertainment industry.

Qualifications

• 1 year of experience in customer support role.
• Strong communication and interpersonal skills are required.
• Ability to work in a fast-paced environment.

Responsibilities

• Address customer inquiries and resolve issues via phone, email, and chat.
• Collaborate with internal teams to improve customer satisfaction.
• Document customer interactions accurately.

Skills

Excellent communication skills

Problem-solving abilities

Customer service orientation

Tools

MS Office

Customer support software

Job description

Job Description:

Bells Entertainment, a leading media and entertainment company based in Lahore, Pakistan, is seeking a dedicated Customer Support Executive with 1 year of experience. Join our dynamic team to provide exceptional support to our clients and enhance their experience in the entertainment industry.

Responsibilities:
- Address customer inquiries and resolve issues promptly via phone, email, and chat.
- Maintain a thorough understanding of our services and products.
- Collaborate with internal teams to improve customer satisfaction.
- Document customer interactions accurately in our database.
- Provide feedback and suggestions for service improvements.

Job Specification: - Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in MS Office and customer support software.
- Ability to work in a fast-paced environment.
- A passion for the entertainment industry.