Customer Support Executive

Bill Smart; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading negotiation service, Bill Smart, is seeking a Customer Support Representative to provide exceptional assistance during night shifts. This role focuses on supporting clients with bill negotiations and enhancing overall service quality. Ideal candidates will have proven customer service experience and strong communication skills.

Benefits

Communication

Medical

Sports and Entertainment

Qualifications

• Proven experience in customer service (1 year minimum).
• Excellent communication and problem-solving skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide exceptional customer support during night shifts.
• Assist customers with the bill negotiation process.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem-solving

Empathy

Active listening

Job description

Job Description:

BillSmart is a leading negotiation service specializing in lowering phone and cable bills for individuals and families. With over $1 million saved for our clients, we're passionate about helping people reduce their monthly expenses. Join us in transforming how clients manage their bills!

Responsibilities:
- Provide exceptional customer support during night shifts by responding to inquiries and resolving issues.
- Assist customers with the bill negotiation process and clarify service-related queries.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with team members to enhance service quality and efficiency.
- Stay updated on company services and industry trends to offer informed support.

Job Specification: - Proven experience in customer service (1 year minimum).
- Excellent communication and problem-solving skills.
- Ability to work independently and handle multiple tasks.
- Proficient in using customer support software and tools.
- Strong empathy and active listening skills.Job Rewards and Benefits: Communication,Medical,Sports and Entertainment