Customer Support Executive

Diem Technologies Incorporated; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A customer support company in Lahore is seeking a Customer Support Specialist. The role involves responding to customer queries via phone, email, or chat, and requires experience in customer service and fluency in spoken English. Familiarity with help desk software and CRM systems is preferred. Candidates should have excellent communication and problem-solving skills.

Qualifications

• Experience as a Customer Support Specialist or similar role.
• Familiarity with the industry is a plus.
• Excellent communication and problem-solving skills.

Responsibilities

• Respond to customer queries in a timely and accurate manner.
• Monitor customer complaints and provide assistance.
• Follow up with customers to ensure technical issues are resolved.

Skills

Customer service experience

Fluency in spoken English

Communication skills

Problem-solving skills

Tools

Help desk software

CRM systems

Job description

Diem Technologies Incorporated , Pakistan

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Monitor customer complaints and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives.

Qualifications

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Fluency in spoken English
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills