Customer Support Agent

MFA Comunications; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A dynamic service company in Lahore is seeking fresh graduates to join as On Rotation Customer Support Agents. The role involves providing customer support across various channels and requires strong English communication skills. Successful candidates will work in a fast-paced environment, assisting with inquiries related to transportation services. Benefits include communication training and incentive bonuses.

Benefits

Communication

Incentive Bonus

Leaves

Qualifications

• Fresh graduates preferred for the role.
• Familiarity with customer service principles required.

Responsibilities

• Provide timely and effective customer support through various channels.
• Assist customers with inquiries related to ground transportation services.
• Collaborate with team members to resolve customer issues.

Skills

Strong communication skills in English

Excellent problem-solving abilities

Attention to detail

Ability to work in a fast-paced environment

Tools

MS Office

Customer service software

Job description

MFA Communications is a dynamic back office support company for a UK‑based firm specializing in ground rotation services across multiple cities worldwide. Our customer service and operations team in Lahore is dedicated to delivering exceptional support in the Transportation/Trucking/Railroad industry. We are looking for fresh graduates to join our team as On Rotation Customer Support Agents.

Responsibilities

• Provide timely and effective customer support through various channels (phone, email, chat).
• Assist customers with inquiries related to ground transportation services.
• Collaborate with team members to resolve customer issues and improve service delivery.
• Document and track customer interactions in the system.
• Participate in training sessions to enhance product knowledge and service skills.

Job Specification

• Strong communication skills in English (written and verbal).
• Excellent problem‑solving abilities and attention to detail.
• Basic knowledge of customer service principles.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Proficiency in MS Office and familiarity with customer service software is a plus.

Job Rewards and Benefits

• Communication
• Incentive Bonus
• Leaves