Customer Success Specialist - Voice Program

ibex; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading customer service firm in Lahore is seeking a Customer Success Specialist to assist U.S.-based clients with their inquiries over the phone. Candidates should possess strong verbal English skills, a friendly demeanor, and the ability to provide accurate resolutions. Ideal applicants will have experience with international customers and proficiency in MS Office. Perks include medical insurance and permanent employment status.

Benefits

Medical Insurance

Permanent Employment Status

Provident Fund

Annual Leaves

Company Pick & Drop

Qualifications

• Must have at least 40 WPM typing speed.
• Experience dealing with international customers is preferred.
• Ability to provide accurate resolutions to customer queries.

Responsibilities

• Deliver a class apart customer experience.
• Assist customers with their inquiries regarding ecommerce purchases.
• Follow standard processes for providing resolutions.

Skills

Excellent Written and Verbal English communication

Critical Thinking

Time Management

Problem Solving

Education

O Levels/Matric or above

Tools

MS Office (Excel, Word)

Job description

Overview

Job Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities

• Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client.
• Assist customers with their items purchased through ecommerce website.
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
• Provide alternatives to products/items which are not available on the ecommerce website.
• Follow standard processes and procedures when it comes to providing the resolution.
• Stay up to date with latest updates on system information, process changes and future updates.

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it\'s appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You\'re able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure

What You Can Expect After Applying?

Once you\'ve applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!

Perks & Benefits

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop

Job Specifications

O Levels/Matric or above

Excellent Written and Verbal English communication

Must have at least 40 WPM

Proficiency with MS Office (Particularly MS Excel and MS Word)

Job Rewards and Benefits

• Accommodation
• Communication
• Gratuity
• Health Insurance
• Incentive Bonus
• Leaves
• Life Insurance
• Medical
• Provident Fund
• Sports and Entertainment
• Transport