Customer Success Manager

CrewBloom; Pakistan; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A dynamic technology firm based in Pakistan is seeking a proactive Customer Success Manager. This role involves ensuring customer satisfaction, conducting product training, and building strong client relationships. Candidates should have over 3 years of experience in customer success management, particularly in SaaS or e-commerce. Join a team that values innovation, flexibility, and professional growth.

Benefits

Innovative work culture

Career growth opportunities

Flexibility to work from anywhere

Work-life balance

Qualifications

• 3+ years of experience in customer success or account management.
• Experience in SaaS, e-commerce, or finance industry is a plus.
• A customer-first mindset with a passion for helping others succeed.

Responsibilities

• Serve as the primary point of contact for onboarding and ongoing support.
• Build strong relationships with customers to understand their goals.
• Conduct product demonstrations and training sessions tailored to customer needs.

Skills

Customer success management

Interpersonal communication

Problem-solving

CRM software proficiency

Data analysis

Tools

Salesforce

HubSpot

Gainsight

Totango

Job description

We are seeking a proactive and customer-focused Customer Success Manager.

Responsibilities

• Serve as the primary point of contact for onboarding, training, and ongoing support for customers.
• Build strong relationships with customers to understand their goals and ensure their success.
• Guide new customers through the onboarding process to ensure a smooth implementation of our product/service.
• Conduct product demonstrations and training sessions tailored to customer needs.
• Proactively monitor customer health and engagement, identifying risks and opportunities for expansion.
• Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities.
• Act as the customer's advocate within the organization to resolve issues promptly.
• Coordinate with technical and product teams to address customer feedback and improve user experience.
• Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction.
• Provide regular reports and insights to management on customer trends and areas for improvement.

Qualifications

• 3+ years of experience in customer success, account management, or a related field.
• Experience in the SaaS, e-commerce, or finance industry is a plus.
• Strong interpersonal and communication skills.
• Excellent problem‑solving and conflict‑resolution abilities.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Ability to analyze data to make informed decisions.
• A customer‑first mindset with a passion for helping others succeed.

Benefits & Opportunities

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel.
• Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast‑Paced Thrills: Thrive in a high‑energy, engaging atmosphere.
• Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice.
• Create your ideal work environment.
• Work‑Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones.
• Achieve a healthy work‑life integration to perform at your best.

Minimum Technical and Work Environment Requirements

• Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps. Backup connection must be capable of supporting work during a power outage.
• Primary Device: Desktop or laptop equipped with at least an Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. Minimum 8 GB RAM.
• Backup Device: Must meet or exceed the performance of an Intel Core i3 processor. Must be functional during power interruptions.
• A functioning webcam.
• A noise‑canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.