Customer Success Lead: Onboarding & Growth

Accenture; Hyderabad City Taluka; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

A global professional services company is seeking a Customer Success Mgmt Specialist to ensure customer satisfaction through technical support during onboarding and implementation. This role requires 7 to 11 years of experience with a Bachelor's degree, along with expertise in tools like Salesforce and Gainsight. Candidates should have strong communication skills and a proven record of enhancing customer engagement.

Qualifications

• 7 to 11 years of experience in relevant fields.
• Strong listening and verbal communication skills.
• Experience in onboarding and supporting customers.

Responsibilities

• Provide technical help during onboarding and post go-live.
• Monitor customer health scores for churn risk.
• Develop targeted retention strategies.

Skills

MS Office Suite

Salesforce

Gainsight

Power BI

Smartsheet

Cloud technology

Project management

Customer engagement

Education

Bachelor’s degree

Job description

A global professional services company is seeking a Customer Success Mgmt Specialist to ensure customer satisfaction through technical support during onboarding and implementation. This role requires 7 to 11 years of experience with a Bachelor's degree, along with expertise in tools like Salesforce and Gainsight. Candidates should have strong communication skills and a proven record of enhancing customer engagement.