Customer Services Representative (CSR)

Goal Tech; Lahore; On-site; PKR 300,000 - 400,000; Full time

Job summary

A leading company in the Information Technology and Services sector is seeking a motivated Customer Services Representative to join their dynamic team in Lahore. The ideal candidate will have excellent communication skills, 2 years of experience, and a strong ability to manage customer interactions effectively.

Qualifications

• Experience in customer service with 2 years preferred.
• Fluent in English.
• Detail-oriented and able to manage records effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints efficiently.
• Maintain detailed records of customer interactions.

Skills

Excellent communication skills

Organizational skills

Education

Bachelor's degree in I.T, Marketing, Communication or any relevant field

Job description

Bachelor's degree in I.T, Marleting, Communication or any relevant field

Job Description:
We are seeking a motivated Customer Services Representative (CSR) with 2 years of experience to join our dynamic team in Lahore.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer complaints efficiently and professionally.
- Maintain detailed records of customer interactions.
- Provide feedback to improve products and services.

Job Specification

- Excellent communication and interpersonal skills.
- Fluent in English.
- Experience in dealing with internal customers.
- Detail-oriented with strong organizational skills.

Information Technology and Services - Lahore, Pakistan