Customer Services Officer

Oxbridge Digital; Pakistan; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading bank in Pakistan invites dynamic individuals to join as Customer Services Officers. This role offers a chance to build a career in the banking industry with mentorship through a comprehensive training curriculum. Candidates should have 14 years of education and strong customer service skills. Fresh graduates are encouraged to apply.

Qualifications

• Candidates must be up to 26 years old.
• Fresh graduates are encouraged to apply.
• A minimum CGPA of 2.5 or 62.5% is required.

Responsibilities

• Serve as the first point of contact for customers.
• Provide excellent customer service and handle inquiries.
• Ensure customer satisfaction through professional communication.

Skills

Customer service orientation

Effective communication

Problem-solving skills

Education

Minimum 14 years of education

Job description

MCB Bank Ltd. invites dynamic, ambitious, and career-oriented individuals to be part of the organization as Customer Services Officers – a golden opportunity to build a long-term career in the banking industry.

Job Scope

MCB Bank Ltd. is seeking proactive and customer-focused young professionals to join its team. The ideal candidate will serve as the first point of contact for our customers, providing excellent service, handling inquiries efficiently, and ensuring customer satisfaction through professional communication and problem-solving. The Customer Services Officer Batch Program offers hands‑on mentorship through a comprehensive training curriculum.

Position Details

• Position Title: Customer Services Officer
• Number of Positions: Multiple
• Employment Type: Permanent
• Location: Multiple Cities

Eligibility Criteria

• Age: Up to 26 years (as at time of application)
• Education: Minimum 14 years of education from an HEC-recognized institution
• Minimum CGPA / Achieved %age: 2.5 or above (on a scale of 4.0 / or above 62.5%)
• Degree Status: Candidates waiting for their final official transcript may also apply
• Experience: Fresh graduates encouraged; relevant experience is a plus
• Deadline: Friday, 28th November, 2025
• Make sure you include your complete contact details, active mobile number, and email address.

Important Notes

• MCB Bank Ltd. is an equal opportunity employer and strongly encourages diversity and inclusion.
• Please check your inbox, cell phone regularly for further communication regarding the recruitment process.
• Only shortlisted candidates will be contacted.