Customer Service Representative (CSR)

SalamTec; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading consumer electronics company in Karachi is seeking a dedicated Customer Service Representative (CSR) with at least 1 year of experience in the accounting industry to ensure exceptional service and support to clients. The ideal candidate should possess strong communication skills, a customer-focused attitude, and relevant accounting software proficiency. Join us to contribute to customer satisfaction and enhance service excellence.

Qualifications

• At least 1 year of experience in the accounting industry.
• Ability to serve as the primary point of contact for customer inquiries.

Responsibilities

• Serve as the primary point of contact for customer inquiries and concerns related to accounting services.
• Provide accurate information about products, services, and policies.
• Handle customer complaints and resolve issues effectively and promptly.
• Process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with the accounting team to address client queries and support activities.
• Contribute to customer satisfaction by delivering timely and effective solutions.

Skills

Strong communication and interpersonal skills

Proficient in accounting principles and software

Excellent problem-solving abilities

Ability to manage multiple tasks and prioritize effectively

Customer-focused attitude and a passion for service excellence

Familiarity with CRM systems

Education

Bachelor's degree in Business Administration, Accounting or a related field

Job description

Bachelor's degree in Business Administration, Accounting or a related field; relevant experience will be considered

Job Description

SalamTec, a leading name in the consumer electronics sector, is seeking a dedicated Customer Service Representative (CSR) with at least 1 year of experience in the accounting industry to join our team in Karachi.

Our commitment to quality and customer satisfaction drives us to provide exceptional service and support to our valued clients.

Responsibilities:

• Serve as the primary point of contact for customer inquiries and concerns related to accounting services.
• Provide accurate information about products, services, and policies.
• Handle customer complaints and resolve issues effectively and promptly.
• Process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with the accounting team to address client queries and support activities.
• Contribute to customer satisfaction by delivering timely and effective solutions.

Requirements & Skills

• Strong communication and interpersonal skills.
• Proficient in accounting principles and software.
• Excellent problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-focused attitude and a passion for service excellence.
• Familiarity with CRM systems is a plus.