Customer Service Representative (CSR)

EXULENT; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading service provider in Karachi is seeking a motivated Customer Service Representative (CSR) to ensure a smooth and positive customer experience. The ideal candidate will handle customer inquiries, respond via phone and WhatsApp, and resolve issues. Candidates with excellent communication skills in English and Urdu, and a problem-solving attitude are encouraged to apply. This full-time position offers competitive salary and performance bonuses.

Benefits

Competitive salary

Monthly performance bonuses

Growth and promotion opportunities

Friendly and professional work environment

Qualifications

• Fresh candidates are encouraged to apply.
• Prior CSR or call center experience is a plus.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to customer inquiries via phone or WhatsApp.
• Resolve customer issues and provide accurate information.
• Maintain customer records.
• Follow up with customers to ensure satisfaction.
• Meet daily/weekly performance targets.
• Represent the company with a positive and helpful attitude.

Skills

Excellent communication skills (English & Urdu)

Strong listening and problem-solving abilities

Ability to stay calm and patient with customers

Basic knowledge (MS Office, WhatsApp)

Ability to multi-task and manage time effectively

Positive attitude and willingness to learn

Education

Minimum Intermediate (Bachelor's preferred)

Job description

Job Description

Job Description – Customer Service Representative (CSR)

Position Details

Position: Customer Service Representative (CSR)
Location: Federal B Area, Karachi
Job Type: Full-Time

About the Role

We are looking for a motivated and energetic Customer Service Representative (CSR) to join our team. The ideal candidate will handle customer inquiries, provide information about our services, and ensure a smooth and positive customer experience.

Key Responsibilities

• Handle inbound and outbound calls professionally
• Respond to customer inquiries via phone or WhatsApp
• Resolve customer issues and provide accurate information
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Meet daily/weekly performance targets
• Represent the company with a positive and helpful attitude

Required Skills

• Excellent communication skills (English & Urdu)
• Strong listening and problem-solving abilities
• Ability to stay calm and patient with customers
• Basic knowledge (MS Office, WhatsApp)
• Ability to multi-task and manage time effectively
• Positive attitude and willingness to learn

Qualifications

• Minimum Intermediate (Bachelor’s preferred)
• Fresh candidates are encouraged to apply
• Prior CSR or call center experience is a plus

Benefits We Offer

• Competitive salary
• Monthly performance bonuses
• Incentives and commissions (if sales-related)
• Growth and promotion opportunities
• Friendly and professional work environment

Job Specification

• Excellent communication skills (English & Urdu)
• Strong listening and problem-solving abilities
• Ability to stay calm and patient with customers
• Basic knowledge (MS Office, WhatsApp)
• Ability to multi-task and manage time effectively
• Positive attitude and willingness to learn

Job Rewards and Benefits

Communication, Incentive Bonus, Leaves