Customer Service Representative

Haideri Consultants (SMC-Private) Limited; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A recruitment and consulting firm is seeking a Customer Service Representative to be the primary point of contact for clients. The candidate will manage customer inquiries and complaints, maintain records, and provide service information. Ideal candidates will have excellent communication skills, experience in customer service, and proficiency in Urdu. This role is located in Lahore, Punjab.

Benefits

Communication

Qualifications

• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Handle inbound and outbound customer calls and emails professionally.
• Resolve customer inquiries and complaints efficiently.
• Maintain accurate records of customer interactions.
• Provide information about recruitment services.

Skills

Customer service experience

Excellent communication skills

Interpersonal skills

Proficiency in MS Office

Fluency in Urdu

Education

Intermediate or Bachelor

Tools

CRM systems

Job description

Overview

Haideri Consultants is seeking a highly motivated and professional Customer Service Representative to join our team. As the first point of contact for our clients, you will play a key role in delivering exceptional service, resolving queries, and supporting our recruitment and consulting operations.

Key Responsibilities

• Handle inbound and outbound customer calls and emails in a professional manner
• Resolve customer inquiries and complaints efficiently
• Maintain accurate records of customer interactions
• Coordinate with internal departments to address client concerns
• Provide information about our recruitment services and processes
• Follow up on client applications and ensure timely communication

Job Specification

• Proven experience in customer service or a similar role
• Excellent communication and interpersonal skills
• Proficiency in MS Office and CRM systems
• Ability to multitask and stay calm under pressure
• Fluency in Urdu (English is a plus)
• Minimum education: Intermediate or Bachelor

Job Rewards and Benefits

• Communication