Customer Service Representative

Moizzo Tech; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading tech company in Lahore is seeking a Customer Support Specialist to assist clients with their inquiries. The ideal candidate will communicate effectively and resolve queries while guiding users through features. Experience in a similar role is preferred, but fresh candidates are welcome. This office-based job requires strong English skills and offers a salary range of 22k to 25k depending on the interview.

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with help desk software and support tools.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills required.
• Ability to multi-task and show patience in tough cases.

Responsibilities

• Respond to customer queries in a timely manner via email or chat.
• Identify customer needs and provide assistance.
• Guide users through features and functionalities.

Skills

Excellent communication

Problem-solving skills

Multi-tasking abilities

Patience

Tools

Help desk software

CRM systems

Job description

We are looking for a Customer Support Specialist to assist our customers when using our services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Responsibilities:

Respond to customer queries in a timely and accurate way, via email or chat.

Identify customer needs and help customers via email.

Requirements:

Experience as a Customer Support Specialist or similar CS role will be preferred however fresh candidates may also apply.

Familiarity with any help desk software and support tools will be preferred.

Understanding of how CRM systems work.

Excellent communication and problem-solving skills.

Multi-tasking abilities

Patience when handling tough cases

NOTE: It is an OFFICE-based job. Written & verbal English must be good.
Night shift with 2 days off.
Salary starting from 22k to 25k depending on the interview.

Job Specification

Experience as a Customer Support Specialist or similar CS role will be preferred however fresh candidates may also apply.

Familiarity with any help desk software and support tools will be preferred.

Understanding of how CRM systems work.

Excellent communication and problem-solving skills.

Multi-tasking abilities

Patience when handling tough cases

NOTE: It is an OFFICE-based job. Written & verbal English must be good.
Night shift with 2 days off.
Salary starting from 22k to 25k depending on the interview.