Customer Service Representative

Kinetic Outsource; Islamabad Capital Territory; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A dynamic customer service provider in Islamabad is looking for Customer Service Representatives to deliver outstanding support to customers. This role involves handling inquiries via phone, email, and chat, using specific software to track services, and resolving complaints. Applicants should have prior customer service experience and strong communication skills. Flexible shifts are available.

Qualifications

• Previous experience in customer service roles, preferably in a call center or similar environment.
• Familiarity with Cordic taxi dispatch software or similar platforms.
• Proficiency in English, both verbal and written.

Responsibilities

• Handle customer inquiries and provide timely assistance via phone, email, and chat.
• Use Cordic taxi dispatch software to facilitate booking and tracking of taxi services.
• Resolve customer issues and complaints with empathy and efficiency.

Skills

Strong communication skills

Flexibility to work different shifts

Teamwork

Customer service experience

Tools

Cordic taxi dispatch software

Job description

As a Customer Service Representative, you will play a key role in delivering outstanding support and assistance to our valued customers. This office-based role offers the opportunity to work in a dynamic environment and contribute to the success of our operations.

Key Responsibilities:

• Handle customer inquiries and provide timely and professional assistance via phone, email, and chat.
• Use Cordic taxi dispatch software to facilitate booking and tracking of taxi services.
• Resolve customer issues and complaints with empathy and efficiency.
• Collaborate with team members to ensure seamless customer experiences.

Shift Preferences:

• We are looking for multiple hiring for morning, evening shifts, and night shifts.

How to Apply:

To apply for this position, please fill out the following form: Application Form

We deeply value each candidate's time and effort in applying for this position. Rest assured, every applicant will receive a personalized response, whether they are selected to move forward in the hiring process or not. We believe in transparency and respect for all individuals who express interest in joining our team. Furthermore, we ensure that all applicant data is securely protected and will not be shared with any third parties, maintaining the confidentiality and privacy of all individuals throughout the recruitment process.

Job Specification

Requirements:

• Previous experience in customer service roles, preferably in a call center or similar environment.
• Familiarity with Cordic taxi dispatch software or similar platforms is a plus.
• Strong communication skills with proficiency in English, both verbal and written.
• Ability to work effectively in a team-based setting.
• Flexibility to work different shifts, including mornings, evenings, and nights.

Telecommunications - Rawalpindi, Pakistan