Customer Service Pro — Growth, Bonuses & Impact

EXULENT; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading service provider in Karachi is seeking a motivated Customer Service Representative (CSR) to ensure a smooth and positive customer experience. The ideal candidate will handle customer inquiries, respond via phone and WhatsApp, and resolve issues. Candidates with excellent communication skills in English and Urdu, and a problem-solving attitude are encouraged to apply. This full-time position offers competitive salary and performance bonuses.

Benefits

Competitive salary

Monthly performance bonuses

Growth and promotion opportunities

Friendly and professional work environment

Qualifications

• Fresh candidates are encouraged to apply.
• Prior CSR or call center experience is a plus.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to customer inquiries via phone or WhatsApp.
• Resolve customer issues and provide accurate information.
• Maintain customer records.
• Follow up with customers to ensure satisfaction.
• Meet daily/weekly performance targets.
• Represent the company with a positive and helpful attitude.

Skills

Excellent communication skills (English & Urdu)

Strong listening and problem-solving abilities

Ability to stay calm and patient with customers

Basic knowledge (MS Office, WhatsApp)

Ability to multi-task and manage time effectively

Positive attitude and willingness to learn

Education

Minimum Intermediate (Bachelor's preferred)

Job description

A leading service provider in Karachi is seeking a motivated Customer Service Representative (CSR) to ensure a smooth and positive customer experience. The ideal candidate will handle customer inquiries, respond via phone and WhatsApp, and resolve issues. Candidates with excellent communication skills in English and Urdu, and a problem-solving attitude are encouraged to apply. This full-time position offers competitive salary and performance bonuses.