Customer Service Officer

Zameen.com; Lahore; On-site; PKR 300,000 - 540,000; Full time

Job summary

Zameen.com is seeking a passionate Customer Service Officer Sales to drive property unit sales, visit clients, understand requirements, and demonstrate offerings. The role involves acting as the face of the company to ensure a positive customer experience and a smooth closing process.

The ideal candidate should have a degree or equivalent experience, 1–2 years in sales (fresh graduates welcome), and a strong focus on excellence and customer service.

Qualifications

• Education to degree level or equivalent practical experience.
• 1-2 year of experience in sales (Fresh Graduates are also encouraged to apply).
• Commitment and focus on excellence and customer service.
• Local and international exposure with partner ventures.

Responsibilities

• Understanding clients requirements
• Ensure that clients are thoroughly briefed about relevant property units.
• Ensure that clients are given demonstrations, carry out site visits and timely closure of deals.
• Follow up with clients to understand evolving change in requirements.
• Maintain good relationship with the clients.

Skills

Sales

Customer service

Communication

Education

Bachelor's degree or equivalent

Job description

Zameen.com is looking to hire a passionate candidate for its ‘Customer Service Officer Sales’ post.

About Us:

Zameen.com is Pakistan’s Largest Online Real Estate Portal Connecting Buyers with Sellers within & outside the country Zameen.com started its funding first round in 2012 which constituted of several angel investors and substantial investment from venture capital firms. A further two rounds of major investment were closed in late 2015 and early 2016, bringing in a total of $29 million.

Job Description:

As an Customer Service Officer Sales, you will be responsible for selling property units, paying visits to clients, understanding client requirements and giving demonstrations while ensuring that deals are closed. While communicating effectively with customers, you will act as the face of the company to ensure each customer has a positive experience at Zameen.com by providing a simple and seamless process.

Duties and Responsibilities:

• Understanding clients requirements
• Ensure that clients are thoroughly briefed about relevant property units.
• Ensure that clients are given demonstrations, carry out site visits and timely closure of deals.
• Follow up with clients to understand evolving change in requirements.
• Maintain good relationship with the clients.

Requirements:

• Education to degree level or equivalent practical experience.
• Passionate about sales. The ideal candidate will have commitment and focus on excellence and customer service, and a strong alignment with our core values
• 1-2 year of experience in sales (Fresh Graduates are also encouraged to apply)
• An opportunity to become part of a highly professional and dynamic team working on the best practices.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
• Local and international exposure with our partner ventures.