Customer Service Executive

Rythm LED Bulb Organization; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading electrical manufacturing firm in Islamabad is seeking a Customer Service Executive to provide exceptional support. Responsibilities include managing customer inquiries, processing orders, and collaborating with teams for upselling. Ideal candidates should have at least 2 years of experience in customer service and excellent communication skills.

Qualifications

• Minimum 2 years of experience in customer service, preferably in the electrical/electronic manufacturing industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Provide exceptional customer support by responding to inquiries via phone, email, and chat.
• Process and manage customer orders, ensuring timely delivery.
• Collaborate with sales and marketing teams for upselling opportunities.

Skills

Customer support

Communication skills

Problem-solving

Attention to detail

Education

Bachelor's degree in Business Administration or relevant field

Tools

CRM software

Job description

Overview

Bachelor's degree in Business Administration or relevant field (or equivalent work experience)

Job Description

Customer Service Executive

Responsibilities

• Provide exceptional customer support by promptly responding to customer inquiries via phone, email, and chat
• Assist customers in product selection and provide accurate information regarding pricing, availability, and specifications
• Process and manage customer orders, ensuring timely delivery and customer satisfaction
• Handle customer complaints and resolve issues in a professional and timely manner
• Maintain customer database and update customer records with accurate information
• Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling
• Stay updated on product knowledge and industry trends to provide effective support to customers

Job Specification

• Minimum 2 years of experience in customer service, preferably in the electrical/electronic manufacturing industry
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to prioritize tasks and handle multiple customer inquiries simultaneously
• Familiarity with CRM software and customer service tools
• Attention to detail and accuracy in handling customer information
• Ability to remain calm and professional in challenging situations
• Proactive and self-motivated, with a strong desire to exceed customer expectations

Electrical/Electronic Manufacturing - Islamabad, Pakistan