Customer Service Agent

Pak Leather Crafts Ltd; Karachi Division; Remote; PKR 350,000 - 1,400,000; Full time

Job summary

A leading company is seeking a Customer Service Agent for a Virtual Call Center. The role requires fluent English communication, basic knowledge of automobiles, and a willingness to work flexible hours. Incentive bonuses are part of the rewards, making this an enticing opportunity for motivated individuals.

Benefits

Incentive Bonus

Qualifications

• Fluent in English to converse with customers.
• Flexible with working hours for a 24/7 operation.
• Basic knowledge of automobiles preferred or willingness to learn.

Responsibilities

• Engage with customers over the phone to address inquiries.
• Track performance and report outcomes as needed.
• Work collaboratively on various platforms.

Skills

Fluent in English

Communication

Basic knowledge of automobiles

Flexibility

Understanding of performance tracking

Sales and marketing experience

Tools

Shopify

Slack

Gorgias

Google Voice

Job description

Job Description:

We need a Customer Service Agent for a Virtual Call Center on a 24/7 basis.

Job Specification:

Requirements:

1. Fluent in English;

2. Basic knowledge of automobiles/cars or ability to learn on the job quickly.

3. Be able to have conversations in English Language over the phone with customers in the USA.

4. Comfortable with flexible timing as we want to have a rotation of 24/7 operation.

5. Understanding of reporting and performance tracking.

6. Experience in sales and marketing.

7. Be able to work on different platforms like Shopify, Slack, Gorgias, and Google Voice

Job Rewards and Benefits: Incentive Bonus