Customer Sales Representative

Arabian Marketing Network; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading marketing firm is seeking a Customer Sales Representative in Karachi Division, Pakistan. Responsibilities include managing incoming calls, identifying customer needs, building relationships, and handling complaints. Ideal candidates will demonstrate strong communication skills and a customer-oriented approach in a fast-paced environment.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs for satisfaction.
• Build sustainable relationships with customer accounts.
• Provide accurate information using the right methods/tools.
• Meet sales targets and call handling quotas.
• Handle customer complaints and follow up to ensure resolution.

Job description

Responsibilities

• We are looking for a Customer Sales Representative
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies