Customer Relationship Officers

Deewan-e-Khas Trading; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading financial services group in Karachi is looking for fresh graduates to join as Customer Relationship Officers. In this role, you will build and maintain relationships with clients, provide excellent customer service, and identify upselling opportunities. Ideal candidates should possess strong communication, problem-solving, and organizational skills. This position offers a chance to start a fulfilling career in finance.

Qualifications

• Strong problem-solving abilities and a focus on customer satisfaction.
• Ability to work independently and effectively cooperate in a team.
• Detail-oriented and well-organized for managing multiple tasks.

Responsibilities

• Build and maintain strong relationships with clients.
• Act as the primary contact for client inquiries.
• Identify upsell opportunities for financial products.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Detail-oriented

Organizational skills

Job description

Job Description: Customer Relationship Officer

Deewan-e-Khas Trading, a leading integrated financial services group, is seeking fresh graduates to join our team as Customer Relationship Officers. As a Customer Relationship Officer, you will play a crucial role in building and maintaining relationships with our clients.

Responsibilities:
- Build and maintain strong relationships with clients, providing exceptional customer service at all times
- Act as the main point of contact for clients, addressing their queries and concerns in a timely manner
- Identify opportunities to upsell and cross-sell our financial products and services
- Assist clients in opening new accounts and provide guidance on utilization of our services
- Stay up-to-date with industry trends and provide clients with relevant information and updates
- Collaborate with other departments to ensure seamless client experience

Job Specification

- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work independently and in a team
- Detail-oriented and organized
- Ability to handle and resolve customer complaints