Customer Experience & Support Leader

One Way Ventures; Lahore; On-site; PKR 1,674,000 - 2,790,000; Full time

Benefits offered by this job

Competitive salary

Medical

Educational courses

Generous Time Off

Job summary

Burq is a fast-growing delivery platform seeking a Customer Support Manager to lead the day-to-day operations of the support team and drive customer satisfaction. You will implement policies, hire and train staff, and analyze support data to inform improvements.

We value data-driven decisions, strong communication, and a commitment to service excellence. Competitive salary, medical, and educational courses are part of the offering.

Qualifications

• Proven experience as a customer support manager.
• Experience in managing a customer support team.
• Knowledge of legislation pertaining to consumer protection.
• Strong oral and written communication.

Responsibilities

• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees.
• Overseeing and evaluating the team’s ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy.

Skills

Customer support

Managerial experience

Interpersonal skills

Multitasking

Job description

Burq is a fast-growing delivery platform seeking a Customer Support Manager to lead the day-to-day operations of the support team and drive customer satisfaction. You will implement policies, hire and train staff, and analyze support data to inform improvements.

We value data-driven decisions, strong communication, and a commitment to service excellence. Competitive salary, medical, and educational courses are part of the offering.