Customer Experience Specialist - Fintech Remittance

ACE Money Transfer Limited; Sarai Alamgir; Sur place; PKR 420 000 - 600 000; Plein temps

Résumé du poste

ACE Money Transfer Limited in Pakistan is seeking a Customer Service Officer/Executive to ensure a seamless remittance experience across touchpoints. You will manage inquiries, address issues, and support digital channels with empathy.

Join a fintech team focused on reliability, compliance, and customer satisfaction. Fresh graduates welcome; 0-2 years’ experience expected; strong English communication and CRM proficiency preferred.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Commerce, or related field.
• 0-2 years of experience in customer service, preferably fintech or remittance.
• Fresh graduates with strong communication and customer handling skills may be considered.

Responsabilités

• Act as the first point of contact for customers through phone, email and chat.
• Handle inquiries regarding remittance transactions, account setup, and service processes.
• Monitor end-to-end customer journey to identify pain points and recommend improvements.
• Ensure compliance with regulatory requirements (KYC, AML, data protection).
• Escalate unresolved issues and ensure timely follow-up until closure.
• Maintain accurate records of customer interactions in the CRM system.
• Assist in creating and implementing customer experience initiatives and service standards.
• Collaborate with product, compliance, and operations to streamline processes.
• Prepare periodic reports on customer feedback, complaints, and service performance.
• Educate customers on digital channels and self-service options to enhance efficiency.

Connaissances

English communication

Interpersonal skills

Problem solving

Stress management

Remittance fintech knowledge

CRM proficiency

MS Office

Formation

Bachelor’s degree in Business Administration, Finance, Commerce, or related field

Outils

MS Office

CRM

Description du poste

ACE Money Transfer Limited in Pakistan is seeking a Customer Service Officer/Executive to ensure a seamless remittance experience across touchpoints. You will manage inquiries, address issues, and support digital channels with empathy.

Join a fintech team focused on reliability, compliance, and customer satisfaction. Fresh graduates welcome; 0-2 years’ experience expected; strong English communication and CRM proficiency preferred.