Customer Experience Specialist – Fintech Remittance

ACE Money Transfer Limited; Kharian; On-site; PKR 670,000 - 1,004,000; Full time

Job summary

ACE Money Transfer Limited in Pakistan is seeking a Customer Experience Officer/Executive to ensure a seamless, customer-centric remittance journey. You will manage inquiries, track service quality, and collaborate with product, compliance, and operations to enhance satisfaction.

The role requires strong English communication, problem-solving, and proficiency with CRM and MS Office. Fresh graduates or up to 3 years' experience in fintech or banking are welcomed, with emphasis on empathy and

Qualifications

• Bachelor's degree in business-related field or equivalent.
• 0-3 years of experience in customer service/customer experience, preferably fintech/banking/remittance.
• Fresh graduates with strong communication and customer handling skills may be considered.

Responsibilities

• Act as first point of contact for customers via phone, email and chat.
• Handle inquiries regarding remittance transactions, account setup, service processes, and problem resolution.
• Monitor end-to-end customer journey to identify pain points and recommend improvements.
• Ensure compliance with regulatory requirements (KYC, AML, data protection).
• Escalate unresolved issues and follow up until closure.
• Maintain accurate records of customer interactions in the CRM system.
• Assist in implementing customer experience initiatives and service quality standards.
• Collaborate with product, compliance, and operations to streamline processes.

Skills

Communication skills

Interpersonal skills

Stress management

Remittance/fintech knowledge

MS Office & CRM

Education

Bachelor's degree

Tools

MS Office

CRM

Job description

ACE Money Transfer Limited in Pakistan is seeking a Customer Experience Officer/Executive to ensure a seamless, customer-centric remittance journey. You will manage inquiries, track service quality, and collaborate with product, compliance, and operations to enhance satisfaction.

The role requires strong English communication, problem-solving, and proficiency with CRM and MS Office. Fresh graduates or up to 3 years' experience in fintech or banking are welcomed, with emphasis on empathy and