Customer Experience Specialist

LiveChat World Wide; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A customer service-oriented company in Lahore is seeking a Customer Service Representative to provide exceptional support through various channels including calls, chats, and emails. The ideal candidate should have good English communication skills and be comfortable working in shifts. Previous call center experience is a plus, along with skills in upselling and handling customer inquiries.

Qualifications

• Previous call center experience is a plus.
• Must be comfortable working in shifts.
• Good verbal and spoken English skills are required.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries and complaints.
• Communicate with customers through calls, chats, and emails.
• Log details in CRM software and provide timely updates.
• Upsell and convert prospects into long-term customers.
• Conduct warm and cold calls to meet sales targets.

Skills

Customer service skills

Communication skills

Empathy

Sales techniques

Tools

CRM software

Job description

• Maintaining a positive, empathetic and professional attitude toward customers at all times and provide exceptional Customer Experience
• Responding promptly to customer inquiries, complaints and queries
• Communicating with customers through various channels including Calls, Chats, Emails e.t.c.
• Acknowledging and resolving customer complaints and make necessary correspondence
• Logging the details in relevant CRM software and providing timely updates
• Upselling and conversion passive prospects into long term customers
• Warm and Cold calling to make sales as per provided targets

Job Specification

Requirements:

• Previous call center experience (if applicable) is good to have
• Must be comfortable working in shifts
• Good verbal and spoken skills wrt to English language