Customer Experience & Complaints Specialist

Interwood; Saddar; On-site; PKR 446,000 - 614,000; Full time

Job summary

Interwood Mobel is seeking a customer-focused professional to join our Customer Services team. You will acknowledge, document and manage customer complaints, provide timely updates, and ensure resolution within set timelines.

The ideal candidate has 1–2 years of experience in customer service or sales support, strong communication and interpersonal skills, and proficiency in MS Office and CRM software. Teamwork and a customer-centric attitude are essential.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field.
• 1-2 years of experience in customer service or sales support, preferably in retail or manufacturing sectors.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and CRM software.
• Ability to multitask, prioritize, and work effectively within a team.
• Customer-centric attitude with problem-solving skills.

Responsibilities

• Acknowledge, document, and manage customer complaints with timely updates and resolution.
• Act as an effective communicator, keeping customers informed throughout the complaint process and providing regular status updates.
• Conduct daily follow-ups on open complaints with relevant departments, including the complaints team or other stakeholders.
• Escalate unresolved issues or complex complaints to the complaint in-charge for further action.
• Share consolidated daily update reports with the complaint in-charge and review service call reports to address challenges with relevant teams.
• Generate and maintain all required service call records and other system documentation to support complaint resolution.
• Ensure timely updates and closure of service calls, while handling any additional tasks or jobs assigned by management.
• Coordinate with internal departments to address complaints effectively and improve customer satisfaction.

Skills

Strong communication skills

Problem-solving ability

Teamwork

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Tools

MS Office

CRM software

Job description

Interwood Mobel is seeking a customer-focused professional to join our Customer Services team. You will acknowledge, document and manage customer complaints, provide timely updates, and ensure resolution within set timelines.

The ideal candidate has 1–2 years of experience in customer service or sales support, strong communication and interpersonal skills, and proficiency in MS Office and CRM software. Teamwork and a customer-centric attitude are essential.