Customer Contact Comms Associate - Messaging

Accenture; Hyderabad City Taluka; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A global professional services company is seeking a Customer Contact Comms Associate to manage customer queries and handle escalations. The ideal candidate will possess strong written and verbal communication skills, tech proficiency, and experience in user issue resolution. This role may require working in rotational shifts, offering an opportunity to engage in a dynamic support environment.

Qualifications

• Graduation from a recognized university is required.
• 1 to 3 years of relevant experience in customer support.

Responsibilities

• Manage/resolve customer queries and handle escalations.
• Record, diagnose, troubleshoot, and resolve incidents.

Skills

Excellent communication skills - Written

Excellent communication skills - Verbal

Tech proficiency and knowledge on AI platforms

Experience in User issue resolution environment

Education

Any Graduation

Job description

Skill required:

Social - Service Desk Non-Voice Support

Designation:

Customer Contact Comms Associate - Messaging

Qualifications:

Any Graduation

Years of Experience:

1 to 3yrs

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?

1. Excellent communication skills - Written & Verbal
2. Tech proficiency and knowledge on AI platforms & tools
3. Experience working in User issue resolution environment

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts