CRM Business Analyst - Remote Process Transformation

Datamatics Technologies; Lahore; Remote; PKR 1,200,000 - 1,800,000; Full time

Job summary

A leading technology firm is seeking a CRM Business Analyst to serve as a key liaison between Business Units and IT. This role requires analyzing business requirements, preparing detailed documentation, and ensuring optimal utilization of CRM systems. Candidates should have at least 7 years of experience, a bachelor’s degree in a related field, and strong analytical skills. This position offers remote work options.

Qualifications

• 7–8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.
• Experience in analyzing and documenting business requirements.
• Familiarity with CRM systems and digital transformation initiatives.

Responsibilities

• Analyze submitted business requirements and prepare queries.
• Coordinate requirement-gathering sessions with IT and stakeholders.
• Prepare detailed documentation such as BRD, DOU, and User Stories.

Skills

Strong analytical and problem-solving skills

Excellent documentation and requirement-gathering skills

Ability to communicate effectively in English (written & spoken)

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

A leading technology firm is seeking a CRM Business Analyst to serve as a key liaison between Business Units and IT. This role requires analyzing business requirements, preparing detailed documentation, and ensuring optimal utilization of CRM systems. Candidates should have at least 7 years of experience, a bachelor’s degree in a related field, and strong analytical skills. This position offers remote work options.