Corporate Client Service Manager: Experience & Improvements

Mashreq; Karachi Division; On-site; PKR 900,000 - 1,300,000; Full time

Job summary

Mashreq Bank seeks an experienced Corporate Customer Service professional to act as the focal point for remittance, cheque clearing, and account opening for corporate clients in UAE and overseas.

You will support the Team Leader to ensure high-quality service, adhere to SLAs, and escalate issues promptly. The role requires 3–5 years in corporate CS, strong English communication, and knowledge of banking tech like CRM and Flexcube.

Qualifications

• University graduate with 3–5 years in Corporate Customer Service.
• Prior cash management and operations experience of 2 years; FI exposure is a plus.
• Exceptional communication with English; Arabic is advantageous.
• Deep knowledge of CRM, Flexcube, payment platforms and customer service processes.

Responsibilities

• Act as focal point of contact for all Non-Trade corporate queries (Remittance, Cheque clearing, account opening).
• Support Team Leader / Customer Service Manager to ensure high quality service for corporate clients.
• Adherence to Unit’s SLAs and highest level of customer service to corporate clients.
• Timely escalation of issues to direct supervisor / team leader for evaluation and escalation.
• Identify root causes and propose process improvements.

Skills

Communication skills

English proficiency

Arabic advantageous

Education

University degree preferred

Tools

CRM

Flexcube

Payment platforms

Job description

Mashreq Bank seeks an experienced Corporate Customer Service professional to act as the focal point for remittance, cheque clearing, and account opening for corporate clients in UAE and overseas.

You will support the Team Leader to ensure high-quality service, adhere to SLAs, and escalate issues promptly. The role requires 3–5 years in corporate CS, strong English communication, and knowledge of banking tech like CRM and Flexcube.