Content Lead

Snoonu; Karachi Division; On-site; PKR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Global collaboration

Learning budgets

Autonomy

Flexible time off

Agile culture

Job summary

Snoonu, Qatar’s homegrown Super App, is seeking a Content Lead to drive large-scale content operations and optimize product catalogs for conversion. You’ll lead a 50+ member team within the Commercial Content group, aligning workflows with revenue goals and delivering measurable GMV impact.

You’ll own end-to-end content workflows—from onboarding and translations to promotional requests—while building structured dashboards to track productivity and turnaround times.

Qualifications

• Strong leadership experience managing large operational teams
• Deep understanding of content operations, catalog management, or marketplace environments
• Advanced Excel / Google Sheets skills with data-driven insights
• Strong analytical thinking with a performance-driven mindset
• Ability to balance merchant expectations with internal priorities
• Process-oriented with a passion for automation and continuous improvement

Responsibilities

• Lead and manage a 50+ member content operations team to deliver high-quality catalog output at scale
• Oversee end-to-end product content workflows including onboarding, updates, translations, and promotional requests
• Ensure SLA compliance and optimize case handling performance across content operations
• Build and maintain structured reports and dashboards to track productivity, turnaround times, and GMV impact
• Collaborate with merchants and internal commercial teams to align content execution with revenue goals
• Identify bottlenecks and implement process improvements to increase speed, accuracy, and scalability
• Drive automation initiatives (data scraping, structured catalog uploads, image optimization workflows) to enhance operational efficiency

Skills

Leadership

Content operations

Advanced Excel

Data-driven decision-making

Automation

Tools

Data scraping

Image optimization workflows

Structured catalog uploads

Job description

Welcome to Your Next Adventure! As a Content Lead at Snoonu, you’ll drive large-scale content operations that power our marketplace growth. Sitting within the Commercial Content team, you’ll lead a high-performing team of 50+ members, ensuring product catalogs are accurate, optimized, and ready to convert. This role blends leadership, operational excellence, data-driven decision-making, and automation to deliver measurable business impact.

What You’ll Get Your Hands On

• Lead and manage a 50+ member content operations team to deliver high-quality catalog output at scale
• Oversee end-to-end product content workflows including onboarding, updates, translations, and promotional requests
• Ensure SLA compliance and optimize case handling performance across content operations
• Build and maintain structured reports and dashboards to track productivity, turnaround times, and GMV impact
• Collaborate with merchants and internal commercial teams to align content execution with revenue goals
• Identify bottlenecks and implement process improvements to increase speed, accuracy, and scalability
• Drive automation initiatives (data scraping, structured catalog uploads, image optimization workflows) to enhance operational efficiency

The Magic You Bring

• Strong leadership experience managing large operational teams
• Deep understanding of content operations, catalog management, or marketplace environments
• Advanced Excel / Google Sheets skills with the ability to translate data into actionable insights
• Strong analytical thinking with a performance-driven mindset (SLA, GMV, productivity metrics)
• Ability to balance merchant expectations with internal operational priorities
• Process-oriented approach with a passion for automation and continuous improvement

Bonus Points If You Have

• Experience building automation tools or working with scraping/image processing workflows
• Background in marketplace, e-commerce, or high-volume content environments
• Experience connecting operational performance to revenue metrics (GMV, conversion, sales impact)

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It's All About People: “Be a team player; together we are stronger.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.