Consultant – Service Now Developer

genpact; Hyderabad City Taluka; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

A leading technology services and solutions company is looking for a Consultant – Service Now Developer in Hyderabad. The role involves managing ServiceNow applications, requiring a Certified System Administrator and strong Java scripting skills. Join a fast-paced environment focused on AI solutions and drive change for global enterprises. This is an opportunity to grow your career in a dynamic workplace.

Benefits

World-class training

Mentorship

AI certifications

Qualifications

• Certified System Administrator (CSA) in ServiceNow.
• Experience administering the Now Platform.
• Strong hands-on experience in debugging and deployment using update sets.

Responsibilities

• Manage production tasks including ServiceNow application maintenance and upgrades.
• Collaborate with Business Analyst and Technical Lead.
• Perform unit testing and resolve defects identified.

Skills

Java scripting

Agile

SCRUM

Education

IT Graduate

Tools

ServiceNow

REST

Job description

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting Applications for the role of Consultant – Service Now Developer

In this role, you will be managing production tasks including ServiceNow Application maintenance and version upgrades. You will coordinate upgrades to Production and Sub‑Production instances, coordinate sub‑production testing, evaluation, and regression remediation, and perform day‑to‑day administration of the ServiceNow Platform.

Responsibilities

• Working knowledge in all aspects of ServiceNow Applications development.
• Participate in solution discussions and contribute to user story creation.
• Collaborate with Business Analyst, Architect and Technical Lead.
• Code/configure technical solution as per requirements.
• Perform unit testing and resolve defects identified in unit testing.
• Develop features, bug fixes and write various server‑side and client‑side scripts.
• ServiceNow integrations using Spokes and custom API with external tools.
• Manage production support tasks including ServiceNow Application maintenance, version upgrades, and day‑to‑day administration of the platform.
• Work with a remote team, requiring ability to communicate well via phone and email (writing skills).
• Stay current with new and updated capabilities of the ServiceNow Platform.
• Maintain the integrity of the ServiceNow platform across the organization.
• Assist in troubleshooting effort.
• Monitor and review patch / release issues.

Qualifications

Minimum Qualifications

• Certified System Administrator (CSA) in ServiceNow.
• Understanding of Agile and SCRUM.
• Experience administering the Now Platform.
• Strong hands‑on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements and version upgrades.
• Hands‑on experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, APIs, Service Portal, etc.
• Web services integration experience, particularly REST.
• IT Graduate.

Preferred Qualifications / Skills

• Certified SNOW Application Developer (MCAD).

Why join Genpact?

• Lead AI‑first transformation – Build and scale AI solutions that redefine industries.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills.
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace.
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness, built on a foundation of integrity and inclusion, allow your ideas to fuel progress.
• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a “starter kit,” paying to apply, or purchasing equipment or training.