Concierge Assistant

Azure Dine & Hire; Gujrat; On-site; PKR 4,227,000 - 5,063,000; Full time

Job summary

Azure Dine & Hire in Gujrat, Pakistan is seeking an entry-level Concierge Assistant to deliver exceptional guest services and support guests with requests during their stay.

You will greet arrivals, provide information on amenities, arrange reservations, assist with luggage, and collaborate with hotel departments to ensure seamless service. The role emphasizes strong communication, multitasking and a welcoming attitude to all guests.

Qualifications

• High school diploma or equivalent; hospitality degree a plus.
• Fluent in English; other languages a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proficient in MS Office and Opera reservation system.
• Must be able to work flexible hours, including weekends and holidays.

Responsibilities

• Greet guests upon arrival and assist with check-in procedures.
• Provide information about hotel amenities, services, and local attractions.
• Arrange reservations for guests at restaurants, shows, and other venues.
• Assist with luggage handling and delivery to guest rooms.
• Respond promptly to guest requests and ensure they are fulfilled in a timely manner.
• Maintain a clean and organized reception area.
• Monitor inventory of supplies and restock as needed.
• Keep track of guest preferences and anticipate their needs during their stay.
• Collaborate with other hotel departments to ensure seamless service for guests.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Flexibility

Education

High school diploma

Hospitality management degree

Tools

Microsoft Office Suite

Opera

Job description

Concierge Assistant

We are seeking a friendly and efficient Concierge Assistant to join our team at our luxury hotel in Gujrat. As a Concierge Assistant, you will be responsible for providing exceptional customer service to our guests and assisting them with any requests or inquiries they may have during their stay. This is an entry-level position, making it an ideal opportunity for women who are looking to gain experience in the hospitality industry.

Responsibilities

• Greet guests upon arrival and assist with check-in procedures
• Provide information about hotel amenities, services, and local attractions
• Arrange reservations for guests at restaurants, shows, and other venues
• Assist with luggage handling and delivery to guest rooms
• Respond promptly to guest requests and ensure they are fulfilled in a timely manner
• Maintain a clean and organized reception area
• Monitor inventory of supplies and restock as needed
• Keep track of guest preferences and anticipate their needs during their stay
• Collaborate with other hotel departments to ensure seamless service for guests

Requirements

• High school diploma or equivalent; college degree in hospitality management is a plus
• Fluent in English (additional languages are a plus)
• Excellent communication and interpersonal skills
• Strong customer service skills with the ability to handle difficult situations tactfully
• Ability to multitask and prioritize tasks effectively
• Proficient in Microsoft Office Suite and reservation systems (e.g. Opera)
• Must be able to work flexible hours, including weekends and holidays

Salary

Starting salary for this position is 1500$. Salary may vary based on experience.

Location

This position is located in Gujrat, Pakistan.

Our company promotes equal opportunities for all individuals regardless of gender. We encourage women to apply for this position as we believe diversity strengthens our team.

If you are passionate about providing exceptional customer service, have a positive attitude, and enjoy working in a fast-paced environment, then we would love to hear from you. Join our team as a Concierge Assistant and start your career in the hospitality industry today!